Contact Information Policy

Effective Date: February 9, 2026

This Contact Information Policy explains how to contact Antiquing With Avery and what types of requests we can assist with.

How to Contact Us

For all inquiries, please email: info@antiquingwithavery.com or call/text (334) 446 - 4711

We do not provide support through social media DMs for order issues, shipping, or policy questions. Email is the official communication channel for customer service.

What to Include in Your Email

To help us respond faster, please include:

• Your full name

• Your order number (if applicable)

• The item name or a link to the product page (if applicable)

• A clear description of your question or issue

• Photos (only if relevant—especially for shipping damage claims)

Product Questions (Before Purchase)

If you have any questions or concerns about an item (condition, measurements, color, material, functionality, etc.), please email us before purchasing. Purchases are commitments and all sales are final per our Returns & Refund Policy.

Shipping & Local Pickup Questions

For shipping and local pickup questions, please reference our Shipping & Local Pickup Policy.
Please note: we do not provide pre-purchase shipping quotes or ranges. Shipping for shipped orders may be billed via a second invoice after purchase, as stated in our Shipping & Local Pickup Policy.

Damage Claims (Shipping Only)

If your shipped item arrives broken/damaged, you must email us within 48 hours of delivery and include photos of the item, packaging, box, and shipping label. Full requirements are listed in our Returns & Refund Policy.

Response Time

We aim to respond as quickly as possible, typically within 1–3 business days, depending on message volume and holidays.

Updates to This Policy

We may update this policy from time to time. The version posted on our website is the current version.